Customer Service

FAQs

    • What is the status of my order?
      • To check the status of your order, log in into your account that you created when you placed your order, or previously had created.
      • If you did not create an account at the time of checkout, you can e-mail Verderame.anthony@yahoo.com for the status of your order.

    • Size Conversion chart is located below the more drop down menu.

Shipping Information

We aim to process all orders as quickly as possible. However, our Internet inventory is stocked throughout our store locations and depending on which store we acquire your items from, it may take from one (1) to four (4) days (including weekends) to receive and ship out using one of the carriers below. For our customers in the Continental U.S., we offer choices between FedEx and the U.S. Postal Service. You can select FedEx Home Delivery (or Ground, for commercial addresses). 

For FedEx shipments utilizing FedEx Home Delivery or FedEx Ground, please use the map below to estimate the time it will take for FedEx to transport your order once we have shipped it out (the map timeframe is business days, not including weekends).
FedEx Time in Transit Map
For USPS Priority Mail shipments, the Postal Service estimates that packages to Alaska, Hawaii and U.S. Territories will arrive in about three (3) days, though this is not guaranteed. Military packages are estimated to take about 10-15 days in transit, though this can be affected by a number of other factors as well.

Note: USPS Priority Mail in the new name that the USPS has given to what used to be called USPS Standard Mail. The service and shipping speed is still the same so though Priority for other carriers may indicate faster shipping speed, in this case, the general estimate that the USPS gives of three (3) days is still the same.

Additionally, the USPS automatically adds to the service name of Priority Mail to reflect the estimated time in transit to the shipping address. Priority Mail transit time can show as 1-Day, 2-Day or 3-Day and this represents the time that it will take the USPS to deliver the item after it has shipped. This timeframe does not include the initial processing time that we need prior to shipping your order as noted above.


Return Policy

Our policy is as follows:

  • ALL SALES FINAL ON ALL PURCHASES 
  • all shoes are new